Shipping policy
ALLWZ SHIPPING POLICY
Last updated: August 2026
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HOW ALLWZ ORDERS WORK
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Every AllWz piece is made specifically for you. We partner with Printful, a print-on-demand fulfillment service, to produce and ship every order. Your tee, hoodie, or piece of merch is printed, quality-checked, and packaged after you place your order.
There are two time windows to know:
- Production time: how long it takes to print and prepare your order (2–7 business days)
- Shipping time: how long delivery takes once your order is dispatched
Your total delivery time = production time + shipping time.
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SHIPPING TO GUAM
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We are proud to ship directly to Guam — the island that made AllWz. Because Guam is a U.S. territory located in the Western Pacific, shipping takes longer than mainland U.S. deliveries.
Estimated delivery times (from order date):
- Standard shipping (USPS): 22+ business days
- Expedited (where available): 14–20 business days
- Peak and holiday periods: 30+ business days
- Total estimated time (production + shipping): 24–37+ days
Shipping cost: calculated at checkout.
Free shipping: on all orders over $80.
No customs fees or import duties apply to Guam — all shipments are treated as domestic U.S. deliveries.
Important: Please order at least 30 days before any birthday, holiday, game season, or event. During peak periods (November through January), allow an additional 7–10 days. AllWz is not responsible for carrier delays once your order has been dispatched.
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MAINLAND UNITED STATES
(48 contiguous states, Alaska, Hawaii)
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Orders to the continental United States are fulfilled from Printful's U.S.-based facilities and shipped via USPS, UPS, or FedEx.
Estimated delivery times (after production):
- Standard shipping: 3–7 business days
- Expedited shipping: 1–3 business days
- Overnight: 1 business day
- Alaska and Hawaii: 7–14 business days
Free shipping on all orders over $80 (standard method, continental U.S.).
Shipping cost for all other methods: calculated at checkout.
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INTERNATIONAL SHIPPING
(Jamaica, Pacific Islands, and rest of world)
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AllWz ships internationally to most countries via Printful's global fulfillment network.
Estimated delivery times (after production):
- Jamaica: 10–20 business days
- Pacific Islands: 14–28 business days
- Canada: 5–10 business days
- Europe: 10–20 business days
- Australia and New Zealand: 10–20 business days
- Rest of world: 15–30 business days
Shipping cost: calculated at checkout based on destination and order weight.
CUSTOMS, DUTIES, AND IMPORT TAXES:
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in your AllWz order total or shipping cost. AllWz has no control over these charges and cannot predict their amount. We recommend checking with your local customs office before ordering if you have concerns.
AllWz is not responsible for delays caused by customs processing.
Note for Jamaica: AllWz was born from Jamaican roots and we are proud to ship back to the island. Allow 10–20 business days after production. Customs duties may apply. All required documentation will be included with your shipment.
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PRODUCTION TIME
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Every AllWz piece is printed and quality-checked before it ships. Production time is separate from shipping time and is included in your total delivery estimate.
Production times by product:
- TASI tees (Women's Relaxed and Unisex Staple): 2–5 business days
- Rep Your Roots Pullover Hoodie (Cotton Heritage M2580): 2–7 business days
- Rep Your Roots Zip-Up Hoodie (Gildan 18600): 2–7 business days
- Snapback caps: 2–5 business days
- Peak and holiday periods (November through January): up to 10 business days
Total delivery estimate examples:
- Guam: 2–7 days production + 22+ days shipping = 24–37+ days total
- Mainland US: 2–7 days production + 3–7 days shipping = 5–14 days total
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ORDER TRACKING
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Once your order has been produced and dispatched, you will receive an automatic email with your tracking number and a link to follow your shipment. Please check the email address used at checkout, including your spam or junk folder.
- Tracking email is sent when your order is dispatched by Printful
- Carrier varies by destination: USPS, UPS, FedEx, or DHL
- Tracking updates for Guam and international orders may be less frequent than mainland U.S. tracking
- Gaps in tracking activity do not mean your order is lost
If you have not received a tracking email within 10 business days of placing your order, please contact us.
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ISSUES, DELAYS, AND DAMAGED ORDERS
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DAMAGED OR DEFECTIVE ITEMS:
If your order arrives damaged, defective, or with a printing error, please contact us within 30 days of delivery with your order number and a photo of the issue. We will arrange a replacement or refund at no cost to you.
LOST OR MISSING ORDERS:
If your tracking shows delivered but you have not received your order, please wait 3 business days before contacting us, as occasional carrier delays may cause packages to arrive after tracking updates. For Guam and international orders, please allow the full estimated delivery window before reporting an order as missing.
WRONG SHIPPING ADDRESS:
If you entered an incorrect address at checkout, contact us immediately — before production begins. Once an order is in production, we cannot change the shipping address. AllWz is not responsible for orders delivered to an incorrect address provided by the customer.
RETURNED PACKAGES:
If a package is returned to our fulfillment center due to an incorrect address, failed delivery, or unclaimed parcel, we will contact you to arrange reshipment. Reshipment costs are the responsibility of the customer unless the return was caused by a carrier or fulfillment error.
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CONTACT US
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For any questions about your shipment, tracking, or delivery, please contact us at:
Email: orders@allwz.com
Website: www.allwz.com
Please include your order number in all correspondence for the fastest response.
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Born from the island. Built for the world.
Run your race. Rep your roots.
© 2026 AllWz
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